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Service Manager

Job Introduction

Focus of Service: Our aim is to support individuals to achieve their goals, participate in meaningful activities and become more self-sufficient, building on their skills. We aim to encourage as much independence as possible, and provide care in a person centred way so that service users are supported in their preferred way, and are encouraged and motivated to lead a fulfilling lifestyle.

Summary of Role:

Responsible for the day to day management of a new Service, monitoring activities and ensuring the quality of support and care is in line with Regard policy and sector regulatory standards. To create a culture of team development and team working that aspires to delivering best practice for individuals using our services. Demonstrates effective communication and promotes a culture of transparency and equity. Demonstrates the ability to represent the organisation in an appropriate and professional manner in all internal and external contact and relationships.

Vacancy Details

Duties & Responsibilities:

  • Focus on recruitment and retention
  • Attending service review meetings, outcome-based meetings, safeguarding meetings etc representing Regard Group.
  • Ensure the service is legally and ethically compliant
  • Manage and motivate the team, including support workers, to meet the people we support care needs
  • Responding to all the complaints and safeguarding related communication
  • Ensure healthcare workers provide the required quality standards determined by the company
  • Organise team meetings when required
  • Ensure compliance with regulatory requirements
  • Effectively and confidentially managing data and information
  • Providing exceptional customer care; undertaking relevant risk assessments
  • Ensuring there are safe working environments for staff, investigating any accidents and complaints using process

Ideal Candidate

Person Specification:

  • MUST have previous service management experience within a similar environment
  • Have a good understanding of current CQC regulations along with other overarching governing bodies relevant to the Care Industry.
  • Have a clear vision of how to support service to achieve “Outstanding” CQC results.
  • Ability to follow through and monitor Improvement plan progress
  • Have good IT skills, proficient with Word and familiar with excel although not essential.
  • Good communicator, positive attitude
  • Ability to work under pressure
  • Self-motivated, Resilient, Good eye for detail
  • Excellent time management skills, to prioritise workload to meet deadlines
  • Enthusiastic and pleasant individual - happy to take on ad hoc tasks
  • Desire to work in a dynamic, fast-moving and fast-growing company environment
  • Have previous experience previously been a Care Manager or similar role

 

Requirements

  • Full UK driving license
  • Preferably have; Level 4 NVQ, QCF or equivalent

Benefits

  • Occupational sick leave;
  • Auto-Enrolment pension scheme;
  • Opportunities to help you achieve recognised qualifications through our training programme;
  • Various E-Learning courses, specific to your individual role;
  • Long service recognition awards;

 

Achieve together

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