We have an exciting opportunity for a dynamic, super organised and effective communicator, who is not only results driven but is also a talented and enthusiastic leader: able to engage with our teams to develop and promote positive and healthy approaches to change.
What is this role:
The Quality Partner will work in partnership across the organisation to create an environment of continuous listening and learning to enhance the services, environments and outcomes that are delivered. You will assess against regulatory frameworks, specialist support requirements, H&S regulation, risk management and all aspects of social care governance and be responsible for driving outstanding performance through responsive and adaptable approaches to coproduction and engagement with the people we support and those involved in their care.
This dual role consists of 22.5 hrs pr week as a Quality Partner (Audit) with the remaining 5.5 hrs within a Quality Improvement Role
The post holder will:
- Complete proactive quality audit and assurance monitoring, coaching and mentoring managers to achieve outstanding services
- Undertake responsive audits/spot checks as directed by the Quality Manager in response to quality performance metrics, data and intelligence.
- Develop organisation excellence through sharing and developing quality news, communication, and practice development.
- Utilise dynamic methods of evaluating service quality, identifying key themes and trends.
- Developing action plans to support corrective action and/or recognise innovation.
- Support corporate quality accreditations or schemes then enable us to demonstrate sector leading approaches as directed by the Quality Manager.
- Work with the people we support and their families/carers as Quality Checkers.
- Coordinate and organise a schedule of quality checks in partnership the people we support and their families/careers.
- Offer support, advice and training for Quality Checkers.
- Produce high quality reports that demonstrate important learning from Quality Checkers audits process and other data and intelligence.
- Provide independent validation and assessment of regulatory and improvement action plans.
- Contribute to the development/review of operating policies, processes, and procedures.
The successful applicant is required to have experience of working in an operational management with a detailed understanding of utilising quality audits and self-assessments to evaluate quality.
The post holder will need to work flexibly to support services, which may require working outside of ‘office hours’ at times with a willingness and ability to travel throughout the organisation. A full driver’s licence and ability to drive is essential for this role.
The post holder will have skills and experience of:
- Working as an operational manager delivering high-quality person-centred care.
- Completing quality audits and utilising an evidence-based assessment to drive quality improvement.
- Outstanding services and how to lead and coach teams to deliver high-quality person-centred service provision.
- Working in partnership with the people we support and their families/ careers.
- Using information communication technologies effectively.
- Regulatory and contract compliance inspections and frameworks.
With a detailed knowledge of:
- Co-production, involvement and inclusion.
- Regulation, legislation and reporting requirements within social care.
- Current best practice, news and learning within the sector.
- Approaches to audit, quality assurance and the effective systems and tools required.
- Leadership and employee engagement competencies to support quality improvement and change management.
- Techniques for the development and monitoring of quality improvement plans.
- Information communication technologies (ICT) and how to utilise this to communicate effectively across a large multisite organisation.
- Have sound knowledge of English and Welsh Social Care legislation.
Position: Quality Partner
Location: Wales & South West
Salary: 32,000 pro rata
Annual Car Allowance: £3,668 pa
About the Company
We are a leading provider of care and support for adults with learning disabilities and associated complex needs, including autistic spectrum conditions, mental health needs, challenging behaviour, profound and multiple learning disabilities and epilepsy.
The people we support live in homely, family-like residences, and are encouraged to participate fully in the local community.
CMG is committed to safeguarding and promoting the welfare of all the people we support, adults and children, and expect all staff to share this commitment.
Why work for CMG?
In addition to your salary, our benefits package includes:
- a pension scheme
- paid annual leave (25 days plus bank holidays) pro-rated
- reward/recognition schemes
- a generous staff discount and benefits scheme
- £900 Annual car allowance (Pro Rated to contracted hrs)
We also have excellent opportunities for career progression.